Guest Comment Card - Give Us Your Feedback!

Guest Comment Card

On behalf of the management and staff of the Jekyll Island Club Hotel, we are delighted to have you visit us. We hope you were pleased with our facilities and guest services.

We are committed to providing a guest experience that exceeds your expectations and encourages you to return. By answering these questions and providing your comments, we can build on our strengths and, where necessary, correct and improve our weaknesses.

Thank you,

Kevin Runner
General Manager

Contact Info
First Name:*		Last Name:*

Title:		Organization Name:

Address:		Address 2:

City:		State:

Zip/Postal Code:		Country:

Phone:		Fax:

Email:*

Comments

1 - If you return to Jekyll Island, would you choose to stay with us?

Yes No

Why?

2 - Would you recommend the Jekyll Island Club Hotel to others?

Yes No

Why?

3 - What was the purpose of your visit?

4 - Would you like to receive information for future meetings or social events?

Yes No

5 - How did you learn about us?

Friend/Family	Advertising	Search Engine
Internet Referral	Other

If advertising or other, please specify:

6 - Service Prior to Arrival and at Check-In:

Reservation Process
Front Desk
Bellman / Valet

7 - Your Accommodations:

Room Quality

8 - Our Staff:

Friendliness
Courtesy
Helpfulness

9 - Food and Beverage:

Grand Dining Room
Cafe Solterra
Courtyard at Crane
Vincent's Pub
Pool/Beach Club
Room Service

10 - Did you experience any problems during your stay?

Yes No

(If no, skip to question number 14)

11 - Please indicate the area (s) in which you experienced a problem:

Room	Telephone	TV/Remote
Broken Item	Staff Attitude	Bathroom
Water	HVAC	Reservations
Noise	Billing	Other

12 - Did you report the problem?

Yes No

13 - How would you rate the problem resolution?

Satisfaction
Timeliness

14 - Did you visit our website (www.jekyllclub.com) prior to your visit?

Yes No

15 - If yes, did you use our on-line reservations feature?

Yes No

16 - Did you find our website representative of our Hotel?

Yes No

We warmly welcome any additional comments, suggestions or ideas you have which would help us make your next visit more enjoyable.

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