Frequently Asked Questions | Jekyll Island Club Resort

FREQUENTLY ASKED QUESTIONS

In order to make it easier to plan your next visit to the Jekyll Island Club Resort, we've provided some of the most frequently asked questions regarding our current operations, and information about our Resort policies, fees, and what they provide.

Can I make a new reservation now?
Yes. Please visit our website or call 912-319-4349 to book a new reservation. We're currently open to overnight guests at both the Island and the Ocean Club.

I have a reservation and even though you are open, I don't feel safe traveling yet. What can I do to reschedule or cancel?
The safety and well-being of our guests is our top priority. If you would like to reschedule or cancel a reservation please call reservations at 912-319-4349 or email reservations@jekyllclub.com to discuss your options.

Are the beaches open?
The beaches are open for all regular beach activities including the use of beach chairs, umbrellas, and coolers. All activities must adhere to the State of Georgia's social distancing guidelines (6 ft or more) and groups are limited to a maximum of 10 people.

Are the pools open?
The resort pools at both the Island and the Ocean Club are both open.

Is Jekyll Wheels open?
Jekyll Wheels is open daily for bicycle rentals.

Where can I find what Island activities are available?
Please click here to learn more.

What time is check-in/check-out?
Check-in time is 4:00 pm or later, and guests must be checked out by 11:00 am. If you arrive early, our Front Desk will be happy to hold your bags while you explore the Resort grounds prior to your check-in time.

Are pets allowed to stay at the Resort?
We have 4 designated pet friendly rooms within the Sans Souci building. Pets are not allowed at the Jekyll Ocean Club or within our other historic buildings. To reserve a pet friendly room, you must call the hotel directly and speak with one of our reservation agents. Pet friendly rooms cannot be reserved online. There is a $150.00 non-refundable pet fee. There is a 30lb weight limit and we only allow one pet per room. View The Jekyll Island Club Pet Policy Agreement.

Is your Resort Shuttle Service running?
Our Resort Shuttle runs between the Jekyll Ocean Club and the Jekyll Island Club exclusively for Jekyll Island Club and Jekyll Ocean Club guests with pick-ups every half hour at our designated locations. The service is safe and complimentary for Resort guests, and we ask that face masks are worn at all times while aboard. Learn More & View Shuttle Schedule.

Is there a parking fee?
There is an $8 toll/State Park fee to enter the Island since it is a protected park, but there is no fee to park at The Resort. The toll is sometimes higher for holidays and special events. Click here to view more information on the Island's parking rates.

Where can I eat breakfast?
Full-service and take-out at The Pantry (with seating on the veranda, courtyard, and Dubignon Room), full-service at Eighty Ocean Kitchen and Bar, and in the breakfast in the Grand Dining Room offered daily.

Where can I eat lunch?
Take-out from The Pantry (with extra indoor and outdoor seating) and sit-down lunch at The Wharf (closed Monday's), Eighty Ocean Kitchen and Bar, and The Pool House will be available.

Where can I eat dinner?
Take-out from The Pantry (with extra indoor and outdoor seating) and sit-down dinner at both The Wharf and Eighty Ocean Kitchen and Bar will be available.

Why is the Grand Dining Room Closed for Dinner?
Preferences have recently changed, and our resort and island guests have made it quite clear that right now—they prefer our open-air dining experiences. The Wharf, Eighty Ocean, Pool House, and quick, tasty bites from The Pantry are catering to these preferences. But our guests have also made it clear they must have The Grand Dining Room's Breakfast. We hope you'll join us, and we appreciate your support.

Where can I order drinks?
The Pool House and Eighty Ocean will be serving poolside drinks, The Wharf will be serving drinks from the bar and while you dine, and the The Lobby Bar will be serving drinks in the evening.

What is your cancellation policy?
Guarantee Policy: All credit cards will be charged a deposit equal to the first night's stay, one month prior to the arrival date. If the reservation is within the 30-day window, your credit card is charged on the booking date. 
Cancellation Policy: Cancel 7 days prior to arrival to avoid forfeiture of deposit. Deposit less $25 will be refunded if canceled earlier.

RESORT POLICIES, FEES & INFORMATION

Resort Policies

  • All reservations must be guaranteed by a major credit card or by an advanced deposit.
  • Credit card guarantees will be processed for first night's room and taxes, 30 days prior to the arrival date.
  • Reservations canceled 7 days prior to the arrival date are subject to a $25.00 service fee.
  • Reservations canceled within 7 days of the arrival date will forfeit the first night's deposit.
  • Guests leaving prior to their scheduled departure date will be charged one night's room rate and tax.
  • Guaranteed reservations that are unclaimed will be charged one night's room and taxes.
  • Check-in time is 4:00 pm. Check out time is 11:00 am.
  • The hotel is a smoke-free facility. Smoking is not allowed in any guest room or indoor public area. Smoking in any guest room will result in a cleaning fee of $225.00 per room charged to the registered room guest.
  • A 11% tax is added to all room rate categories and all rooms are subject to a $32 per night resort amenities fee plus 6% sales tax and a state-mandated lodging fee.
  • For reservations booked in Cherokee or Crane Cottage we reserve the right to change to equal or upgraded accommodations in other buildings in the Hotel and will notify you of this change in advance.

What The Resort Amenities Fee Provides

  • Beach chairs & umbrella at Ocean Club and Beach Pavilion (seasonal)
  • In-room coffee
  • In-room bottled water (2)
  • Use of in-room safe
  • High-speed wireless internet services
  • Use of the fitness room
  • Pool towel services (seasonal)
  • On-property parking
  • Free shuttle between both properties


 

STATE LODGING FEE

In the 2015 state legislative session, Georgia House and Senate leaders passed House Bill 170, a bill which is attached to a broader transportation package that will funnel millions each year into road and bridge repairs in the state of Georgia. The State Hotel-Motel Fee – a mandatory $5.00 per night fee on any rented hotel room in the state of Georgia began effective on July 1, 2015. As such, the Jekyll Island Club Resorts are now lawfully required to act as an agent of the government and to collect this fee, per night per room.