Frequently Asked Questions | Jekyll Island Club Resort

FREQUENTLY ASKED QUESTIONS

In order to make it easier to plan your next visit to the Jekyll Island Club Resort, we've provided some of the most frequently asked questions regarding our current operations.

Can I make a new reservation now?
Yes. Please visit our website or call (844) 201-6871 to book a new reservation. We're currently open to overnight guests at both the Island and the Ocean Club.

I have a reservation and even though you are open, I don't feel safe traveling yet. What can I do to reschedule or cancel?
The safety and well-being of our guests is our top priority. If you would like to reschedule or cancel a reservation please call reservations at (844) 201-6871 or email reservations@jekyllclub.com to discuss your options.

Are the beaches open?
The beaches are open for all regular beach activities including the use of beach chairs, umbrellas, and coolers. All activities must adhere to the State of Georgia's social distancing guidelines (6 ft or more) and groups are limited to a maximum of 10 people.

Are the pools open?
The resort pools at both the Island and the Ocean Club are both open.

Is Jekyll Wheels open?
Jekyll Wheels is open daily for bicycle rentals.

Where can I find what Island activities are available?
Please click here to learn more.

Will you have shuttles, bell service, valet service, and daily housekeeping?
In an effort to practice distancing and keep guests and employees safe, these services are currently unavailable.

Are pets allowed to stay at the Resort?
We have limited pet rooms available in the Sans Souci building only. There is a $100.00 non-refundable pet fee. There is a 30lb weight limit and we only allow one pet per room. View The Jekyll Island Club Pet Policy Agreement.

Where can I eat breakfast?
Full-service and take-out at The Pantry (with seating on the veranda, courtyard, and Dubignon Room), full-service at Eighty Ocean Kitchen and Bar, and breakfast in the Grand Dining Room on Saturday and Sunday will be available.

Where can I eat lunch?
Take-out from The Pantry (with extra indoor and outdoor seating) and sit-down lunch at The Wharf (closed Monday's), Eighty Ocean Kitchen and Bar, and The Pool House will be available.

Where can I eat dinner?
Take-out from The Pantry (with extra indoor and outdoor seating) and sit-down dinner at both The Wharf and Eighty Ocean Kitchen and Bar will be available.

Why is the Grand Dining Room Closed for Dinner and Weekday Breakfast?
Preferences have recently changed, and our resort and island guests have made it quite clear that right now—they prefer our open-air dining experiences. The Wharf, Eighty Ocean, Pool House, and quick, tasty bites from The Pantry are catering to these preferences. But our guests have also made it clear they must have The Grand Dining Room's Weekend Breakfast—on Saturdays and Sundays from 8 AM - 11 AM. We hope you'll join us, and we appreciate your support.

Where can I order drinks?
The Pool House and Eighty Ocean will be serving poolside drinks, The Wharf will be serving drinks from the bar and while you dine, and the The Lobby Bar will be serving drinks in the evening.

What is your cancellation policy?
Please cancel 72 hours prior to arrival to avoid fees equal to 1 nights deposit.

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